Frequently asked questions.

General Information

  • PortTrip is the ultimate cruise travel companion app designed to make the most of your time ashore during cruises. Whether you're a first-time cruiser or a seasoned traveler, PortTrip provides comprehensive, easy-to-access information about cruise ports worldwide to help you plan an unforgettable experience.

    With PortTrip, you can:

    • Explore Top Attractions: Discover the must-see landmarks, hidden gems, and cultural highlights at every port of call.

    • Navigate Transportation Options: Get detailed guidance on how to travel from the cruise terminal to your desired destinations, including public transport, taxis, and walking routes.

    • Plan Personalized Itineraries: Customize your day with suggested activities and recommended timeframes to fit your schedule and preferences.

    • Maximize Your Shore Time: Save time and money by making informed decisions with offline access to port details, local tips, and insider advice.

    PortTrip is designed to give you peace of mind and control over your cruise adventures, all in one user-friendly app.

    Download PortTrip today and transform your cruise vacation planning experience.

  • PortTrip is a cruise port planning app that curates a vast, ever-growing database of global cruise ports, providing everything you need to plan your shore excursions and activities. It streamlines your time on land with a wealth of detailed, easily accessible information.

    Here’s how PortTrip works:

    • Explore Detailed Port Information: Access comprehensive guides to cruise ports worldwide, including top attractions, historical landmarks, and hidden gems.

    • Plan Efficiently with Local Insights: Save time and effort with insider tips on transportation options like public transit, taxis, shuttles, and walking paths directly from the cruise terminal.

    • Discover Local Food Options: Find the best restaurants, cafes, and local delicacies tailored to your preferences.

    • Immerse in the Local Culture: Learn about the unique culture, traditions, and history of each destination to enrich your experience.

    • Offline Accessibility: Access all your planned itineraries and port guides offline, ensuring a seamless experience without relying on internet access during your trip.

    PortTrip simplifies the complex process of cruise travel planning by putting all the information you need in one convenient app, so you can focus on enjoying your shore adventures.

  • PortTrip is uniquely tailored to the needs of cruise travelers, setting it apart from generic travel apps. While other apps cater to broad audiences, PortTrip offers specialized features designed to enhance your cruise experience.

    Here’s what makes PortTrip different:

    • Cruise-Specific Focus: Unlike general travel apps, PortTrip exclusively serves the cruise community, addressing the unique challenges of planning shore excursions and navigating unfamiliar ports.

    • Personalized Itineraries: Create fully customized day plans for each port of call, with recommended activities, suggested timings, and transportation options to maximize your time ashore.

    • Comprehensive Port Guides: Access detailed, up-to-date information on attractions, dining, local culture, and tips specific to each cruise destination.

    • Offline Access: Enjoy full access to your itineraries and guides even without an internet connection—a must-have for cruise travelers who may not always have Wi-Fi access.

    • User-Friendly for Cruise Travelers: From helping you locate the best transportation options to finding hidden gems near your port, every feature of PortTrip is designed with cruisers in mind.

    PortTrip is more than just a travel app—it’s your all-in-one solution for stress-free and memorable cruise adventures.

  • Yes! PortTrip is available as both a mobile app and a website, offering cruise travelers the ultimate convenience and flexibility for planning their shore adventures.

    • Mobile App for On-the-Go Use: Download the PortTrip app on your smartphone to access detailed port guides, personalized itineraries, and offline features wherever you are—even without an internet connection. The app is available on IOS and Android.

    • Web Access for Advanced Planning: Use the PortTrip website for seamless trip planning before you set sail, with the ability to sync your plans with the mobile app for easy access during your cruise.

    • Cross-Platform Syncing: Your plans and itineraries automatically sync between the app and website, ensuring a smooth, connected experience across devices.

    PortTrip combines the flexibility of a website with the portability of a mobile app, making it the perfect tool for cruise travelers at every stage of their journey.

  • PortTrip provides comprehensive guides for a wide range of cruise ports worldwide, ensuring you have detailed and reliable information for every destination on your itinerary.

    Here’s a glimpse of what PortTrip covers:

    • Popular Cruise Regions: From the Mediterranean to Northern Europe, Eastern Europe, Western Europe, Central America, and the Middle East, PortTrip offers in-depth details for each region.

    • Extensive Port Database: Access guides for iconic ports like Barcelona, Santorini, and Venice, as well as lesser-known gems such as Kotor or Dubrovnik.

    • Detailed Destination Information: Each port guide includes key attractions, transportation tips, dining options, and local cultural insights to help you make the most of your visit.

    • Regular Updates: New ports and updated information are continually added to the database to ensure PortTrip remains your go-to resource for cruise travel planning.

    Whether you're exploring bustling cities, historic landmarks, or serene beaches, PortTrip has you covered with expert-curated guides tailored for cruise travelers.

  • PortTrip is a premium cruise travel app that delivers unmatched value to cruise travelers, offering a wealth of expertly curated tools and features to enhance your experience at every port of call.

    While PortTrip does not have a free version, its premium features are designed to provide exceptional value, including:

    • Comprehensive Port Guides: Access detailed information on top attractions, transportation options, dining recommendations, and local culture to make the most of every destination.

    • Personalized Itinerary Planning: Create fully customizable day plans tailored to your preferences, time constraints, and interests.

    • Time and Money Savings: Avoid hours of research with pre-curated recommendations and insider tips that help you navigate ports efficiently and within your budget.

    • Offline Accessibility: Enjoy peace of mind with offline access to your plans and guides, ensuring you’re prepared even without an internet connection.

    • Cruise-Specific Features: Every feature is tailored specifically for cruise travelers, offering insights and tools not available in general travel apps.

    By choosing PortTrip, you’re investing in a hassle-free, expertly planned cruise experience that allows you to maximize your shore time and create unforgettable memories.

  • Yes! PortTrip is designed to ensure that you can access essential features offline, making it the perfect companion for cruise travelers who may not always have reliable internet access.

    Here’s what you can do offline with PortTrip:

    • Access Saved Itineraries: View your personalized day plans and schedules without needing a connection.

    • Browse Downloaded Port Guides: Explore detailed information on attractions, transportation, dining, and local tips for each port, even when offline.

    • Stay Organized Anywhere: Whether you're on the ship, at the port, or exploring a remote destination, your plans and guides are always available at your fingertips.

    PortTrip ensures that you’re fully prepared for your shore adventures, no matter where your cruise takes you, by providing seamless offline access to the tools and information you need.

  • Getting started with PortTrip is simple and designed to help you plan your cruise vacation quickly and efficiently. Follow these steps to begin:

    1. Download the PortTrip App:
      Visit the App Store and download the PortTrip app to your device.

    2. Choose the Best Package for You:
      Select a package that suits your travel needs and gain access to PortTrip's exclusive features, including detailed port guides, itinerary planning tools, and offline access.

    3. Add Your Cruise Details:
      Input your cruise itinerary by adding ports of call and assigning the dates for each stop.

    4. Explore Ports and Plan Your Trip:
      Start exploring comprehensive port guides, customizing your itineraries, and discovering the best attractions, transportation options, and dining recommendations for each destination.

    With PortTrip, you’ll be fully prepared to make the most of your shore time, whether you’re traveling solo, with family, or as part of a group.

features and services

  • PortTrip provides comprehensive and detailed information about every cruise port, ensuring you have everything you need to plan an unforgettable shore experience.

    Here’s what you can expect to find for each port:

    • Top Attractions: Discover must-see landmarks, hidden gems, and unique local experiences tailored for cruise travelers.

    • Transportation Options: Get clear guidance on how to navigate the port and surrounding areas, including public transport, taxi services, shuttles, and walking routes.

    • Dining Recommendations: Explore the best local restaurants, cafes, and street food to enjoy an authentic taste of your destination.

    • Cultural Insights: Learn about the history, traditions, and customs of each port to deepen your connection with the destination.

    • Local Tips and Tricks: Find insider advice on the best times to visit attractions, lesser-known shortcuts, and budget-friendly options.

    PortTrip is your go-to source for personalized cruise port guides, making it easy to maximize your time ashore and create lasting memories.

  • Yes! PortTrip allows you to create tailor-made cruise itineraries customized to your specific travel plans, interests, and preferences, ensuring your time ashore is as efficient and enjoyable as possible.

    With PortTrip’s itinerary planning features, you can:

    • Customize Your Day: Organize your activities, excursions, and breaks based on your available time at each port.

    • Tailor Recommendations: Explore suggested attractions, dining options, and cultural highlights that match your interests, whether it’s history, food, adventure, or relaxation.

    • Add Personal Touches: Include personal notes or must-visit spots to make your itinerary uniquely yours.

    • Maximize Time Efficiency: Use pre-planned schedules with recommended time slots to optimize your shore excursions and avoid missing out on key experiences.

    • Offline Access to Plans: Access your personalized itineraries anytime, even without an internet connection, ensuring you’re always prepared.

    PortTrip’s personalized itinerary features give you the flexibility to create a travel plan that fits your unique needs, helping you make the most of every moment at each port.

  • While PortTrip primarily focuses on providing detailed information to help you plan your time ashore, it also connects you with trusted partners for booking excursions and activities.

    Here’s how it works:

    • Trusted Partner Links: PortTrip offers links to reputable partners, such as GetYourGuide or similar services, for booking excursions directly.

    • Curated Recommendations: Find excursions tailored to your interests, including adventure tours, cultural experiences, and family-friendly activities.

    • Seamless Planning: Explore options that align with your port itinerary, ensuring your bookings fit perfectly into your schedule.

    PortTrip simplifies the process by guiding you to the best excursions for your needs, making it easy to plan, book, and enjoy your time ashore without hassle.

  • Yes! PortTrip provides detailed transportation options to help you navigate from the cruise port to local attractions and beyond with ease.

    Here’s what you can expect:

    • Comprehensive Transportation Details: Explore options such as taxis, public transit, shuttles, rental services, and walking routes.

    • Cost and Convenience Information: Get insights into the approximate costs, travel times, and best options based on your destination and budget.

    • Port-Specific Guidance: Access tailored recommendations for each cruise port, ensuring you know exactly how to get to popular attractions or hidden gems.

    • Helpful Tips: Find insider advice on navigating local transport systems, avoiding common pitfalls, and selecting the most efficient routes.

    PortTrip ensures you’re well-prepared to travel confidently and make the most of your time ashore by providing all the transportation details you need in one convenient app.

social media and influencer collaborations

  • PortTrip actively leverages popular social media platforms like Instagram and TikTok to engage with cruise travelers, share valuable insights, and inspire memorable shore adventures.

    Here’s how PortTrip uses social media:

    • Travel Tips: Follow PortTrip for expert cruise travel advice, including how to maximize your time at port, transportation tips, and budget-friendly recommendations.

    • Port Highlights: Explore stunning visuals and engaging content showcasing the best attractions, hidden gems, and cultural highlights from cruise destinations worldwide.

    • Community Engagement: Connect with a growing community of cruise enthusiasts to share experiences, discover new destinations, and get inspired.

    • Influencer Collaborations: PortTrip partners with travel influencers to provide authentic reviews, firsthand experiences, and exclusive insights into the app’s features and the best ports to visit.

    • App Updates and Features: Stay up-to-date with announcements about new app features, regional port additions, and special promotions.

    By following PortTrip on social media, you’ll gain access to a wealth of information and inspiration to make the most of your cruise vacation.

  • Yes! PortTrip is active on major social media platforms, including Instagram and TikTok, where you can follow for the latest updates, travel tips, and cruise inspiration.

    Here’s what you’ll find by following PortTrip:

    • Travel Tips: Discover expert advice on maximizing your time at port, navigating transportation, and uncovering hidden gems.

    • Port Highlights: Enjoy visually stunning content that showcases must-see attractions and cultural experiences from popular cruise destinations.

    • Exclusive Updates: Stay informed about new app features, regional port additions, and special promotions.

    • Inspiration for Your Cruise: Find ideas for planning unforgettable shore excursions and creating memorable itineraries.

    • Community Connection: Engage with a community of cruise travelers and share your own experiences and tips.

    Join the conversation and stay inspired by following PortTrip on Instagram (@porttripapp) and TikTok (@porttrip), and be the first to know about exciting updates.

  • PortTrip collaborates with travel influencers to create authentic, engaging content and provide cruise travelers with valuable insights and inspiration.

    Here’s how PortTrip works with influencers:

    • Authentic Content Creation: Influencers share their real-life cruise experiences, showcasing how PortTrip enhances their travels through detailed port guides and personalized itineraries.

    • Exclusive Travel Tips: Get insider advice from experienced travelers who know how to make the most of time at port, discover hidden gems, and avoid common pitfalls.

    • Port Highlights and Reviews: Influencers highlight top attractions, dining spots, and local cultural experiences, giving users an authentic glimpse into each destination.

    • Engaging Social Media Campaigns: Through Instagram, TikTok, and other platforms, influencers bring PortTrip’s features to life, showing how it helps travelers plan stress-free shore adventures.

    • Community Building: Influencers foster a sense of community by encouraging cruise enthusiasts to share their own experiences and tips, connecting travelers worldwide.

    PortTrip’s collaboration with influencers ensures users receive trusted recommendations and relatable content that inspires and enhances their cruise journeys.

  • Yes! If you are a travel enthusiast with a passion for cruising and a strong social media presence, you can apply to join the PortTrip Influencer Program.

    Here’s how you can become a PortTrip influencer:

    1. Showcase Your Expertise: We’re looking for individuals who share engaging content, travel tips, and memorable experiences with their audience.

    2. Connect With Us: Reach out to the PortTrip team by contacting us via email to express your interest in becoming an influencer. Share your social media profiles, follower metrics, and why you’d like to collaborate with us.

    3. Collaborate on Campaigns: As a PortTrip influencer, you’ll have the opportunity to collaborate on exciting campaigns, showcase the app’s features, and inspire cruise travelers worldwide.

    4. Earn Exclusive Perks: Enjoy perks like early access to new features, exclusive collaborations, and the chance to be featured across PortTrip’s social media channels.

    Join our mission to help cruise travelers make the most of their shore adventures and create unforgettable memories.

  • Yes! PortTrip actively encourages users to share their own travel experiences, tips, and recommendations, which may be featured on the platform to inspire and help other cruise travelers.

    Here’s how PortTrip incorporates user-generated content:

    • Share Your Tips: Users can contribute valuable advice, such as must-visit attractions, hidden gems, transportation hacks, and dining recommendations.

    • Feature Your Experiences: Standout contributions may be highlighted on the PortTrip platform, giving your tips a chance to reach and assist a wider audience.

    • Build a Community: By sharing your insights, you become part of a growing community of cruise enthusiasts who support each other in creating memorable shore adventures.

    • Personalized Contributions: Add your own notes or reviews directly in the app to make planning even more tailored and informative for future travelers.

    PortTrip values authentic, firsthand advice from real travelers, ensuring the content is as relevant and practical as possible for the cruise community.

  • You can share your travel experiences with PortTrip by emailing your tips, reviews, and recommendations to our team. We value user insights and may feature your contributions to help other cruise travelers plan their shore adventures.

    Here’s how you can share your experiences:

    • Email Your Tips and Reviews: Send your travel insights, such as favorite attractions, hidden gems, or transportation tips, to contact@porttrip.com.

    • Contribute Photos or Notes: Share your photos or personal notes about specific ports to inspire and guide future travelers.

    • Help Build the Community: Your contributions could be integrated into the app, providing valuable resources for other cruise enthusiasts.

    PortTrip values authentic, firsthand experiences from travelers like you to make the platform even more helpful for the cruise community.

    Ready to share your insights? Email us at info@porttrip.com.

account and technical support

  • Creating a PortTrip account is quick and easy. You can sign up using your email address or choose one of the available social login options for added convenience.

    Here’s how to create your account:

    1. Download the PortTrip App: Start by downloading the app from the App Store or Google Play Store.

    2. Choose Your Sign-Up Method:

      • Email Address: Enter your email and set a secure password.

      • Social Login: Use your Google or Apple account for a fast and hassle-free sign-up.

    3. Complete Your Profile: After signing up, fill in basic details to personalize your PortTrip experience and unlock premium features.

    Once your account is set up, you’ll be ready to explore comprehensive port guides, plan your shore adventures, and customize itineraries tailored to your cruise.

  • Yes, your personal information is safe with PortTrip. We take user privacy and data security very seriously and use advanced measures to protect your information.

    Here’s how PortTrip ensures your data is secure:

    • Encryption: All sensitive information, such as login credentials and payment details, is encrypted to prevent unauthorized access.

    • Secure Servers: PortTrip operates on secure servers with the latest security protocols to safeguard your data.

    • Privacy Compliance: We adhere to strict data protection regulations, ensuring your personal information is handled responsibly and transparently.

    • Limited Data Sharing: PortTrip does not sell or share your personal information with third parties without your consent.

    Your trust is our priority, and we are committed to providing a safe and secure environment for your cruise planning needs.

  • If you forget your PortTrip password, don’t worry—you can easily reset it by following these simple steps:

    1. Click “Forgot Password”:
      On the login page of the PortTrip app, select the “Forgot Password” link.

    2. Enter Your Email Address:
      Provide the email address associated with your PortTrip account.

    3. Check Your Email:
      You’ll receive an email with a link to reset your password. Be sure to check your spam or junk folder if you don’t see it in your inbox.

    4. Reset Your Password:
      Click the link in the email and follow the instructions to create a new, secure password.

    5. Log In Again:
      Return to the app and log in with your new password to continue planning your cruise adventures.

    PortTrip makes it quick and easy to regain access to your account so you can get back to exploring cruise ports and planning your itinerary.

  • Yes, you can delete your PortTrip account at any time through the Account Settings menu in the app.

    Here’s how to delete your account:

    1. Open the PortTrip App:
      Log in to your PortTrip account.

    2. Navigate to Account Settings:
      Access the Settings menu by tapping your profile icon or the settings gear.

    3. Select “Delete Account”:
      Scroll to the bottom of the Account Settings page and select the “Delete Account” option.

    4. Confirm Your Request:
      Follow the on-screen prompts to confirm your decision. Please note that deleting your account will permanently remove all your data, including saved itineraries and preferences.

    If you have any issues or need assistance, you can also reach out to us at info@porttrip.com. We’re happy to help.

  • You can easily update your personal preferences in the Account Settings section of the PortTrip app to tailor your experience.

    Here’s how to update your preferences:

    1. Log In to the PortTrip App:
      Open the app and log in to your account.

    2. Access Account Settings:
      Tap on your profile icon or navigate to the Settings menu.

    3. Update Preferences:

      • Interests: Select or modify your travel interests, such as history, food, adventure, or relaxation.

      • Travel Preferences: Adjust your preferences for itinerary planning, transportation options, or port activities.

      • Notification Settings: Choose how and when you’d like to receive updates or reminders from PortTrip.

    4. Save Your Changes:
      Once you’ve made updates, tap the Save button to ensure your preferences are applied.

    Customizing your preferences ensures you get the most relevant recommendations and a personalized PortTrip experience.

  • Yes! PortTrip provides dedicated customer support to assist users with any questions or issues. You can reach out to our team via email for prompt assistance.

    Here’s how to get support:

    • Contact Us via Email:
      Send your inquiries, feedback, or concerns to info@porttrip.com, and our team will get back to you as soon as possible.

    • What We Can Help With:

      • Assistance with account setup or login issues.

      • Guidance on using PortTrip’s features, such as itinerary planning or accessing port guides.

      • Addressing technical issues or app functionality concerns.

    At PortTrip, we are committed to ensuring a smooth and enjoyable experience for our users. Don’t hesitate to get in touch if you need help!

  • If you encounter a technical issue while using PortTrip, our team is here to help. Follow these steps to resolve the issue:

    1. Check for Updates:
      Ensure you are using the latest version of the PortTrip app by checking for updates in the App Store.

    2. Contact Support:

      • Send a detailed email describing the issue to info@porttrip.com.

      • Include information about the device you’re using, the app version, and any error messages you may have encountered.

    3. Troubleshoot Common Issues:

      • Restart the app or your device to see if the issue resolves.

      • Clear your app cache or reinstall the app if problems persist.

    4. Stay Connected:
      For ongoing updates or solutions, our support team will get back to you promptly with guidance or further troubleshooting steps.

    PortTrip is committed to providing a seamless experience, and our support team is dedicated to resolving any technical issues you may face.